The tracking system shows that the package was delivered to its destination, but you did not receive the package. We do not offer refunds or reprints for orders marked as delivered. You can contact your carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.


Lost Packages

We happily resend orders or issue a refund if the package was returned to its sender or got lost during shipment when the address was valid and correct. Please visit our support portal here. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable.


Free Shipping

Free Domestic Standard Shipping - now offers Free Domestic Standard Shipping within the 48 contiguous U.S. states for merchandise orders $35 and over (excluding taxes):

  • 1. Place at least $35 of eligible products in your Cart
  • 2. Proceed to checkout.
  • 3. Enter your Shipping Destination and Shipping Method at the Checkout.
  • 4. Free Standard Ground Shipping will be applied to your order.


Transit Times

Our shipping providers are UPS and the US Postal Service for your convenience. If you have any special shipping requirements or instructions, please note this in the comment section at checkout. Please refer to our shipping table for delivery charges and transit times. Generally, orders should arrive within 2 - 8 business days for Standard method. Orders shipped via Standard method will be delivered by the US Postal Service or UPS. Orders shipped to a P.O. Box will be delivered by US Postal Service. We cannot ship 2nd Day Air or Next Day Air to a P.O. Box address.

All packages shipped by UPS are delivered Monday - Friday only. All packages via USPS are delivered Monday - Saturday.

Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.

Return shipping charges may apply for refused or unclaimed packages.

A signature may be required upon delivery.

Holiday Ordering - We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.

Our warehouse does not ship orders the weekends or Holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped

confirmation email and the actual shipment of your order.

International shipments will be shipped via USPS (World) or UPS (Canada and Mexico), depending on the type of the products ordered. We cannot internationally ship cologne, perfumes and other alcohol related items with USPS. This items will be shipped with UPS.


Unclaimed, Undeliverable or Returned Packages

Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error. Items from undeliverable or unclaimed packages will be 100% refunded but the shipping cost will be deducted from refund even if the items shipped for free. Return shipping charges may apply for refused or unclaimed packages.


International Shipments

We ship the majority of international destinations. Our carriers are UPS and the US Postal Service. Orders shipped to Canada will arrive by UPS if it contains perfumery products or alcohol-related items. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS. A complete list of all the countries we ship to is shown below.


American Samoa Dominica Guadeloupe Marshall Islands Slovakia (Slovak Republic)
Australia Dominican Republic Guam Monaco Spain
Austria Faroe Islands Guatemala Netherlands  Sweden
Bahamas Federated States of Micronesia Hong Kong Netherlands Antilles Norway Switzerland
Bahrain Fiji Hungary New Zealand Taiwan
Belgium Finland Iceland Norway Trinidad and Tobago
Bermuda France Ireland Poland Turkey
Brazil France, Metropolitan Israel Portugal Turks and Caicos Islands
Canada French Guiana Italy Puerto Rico Ukraine
Cayman Islands French Polynesia Jamaica Romania United Arab Emirates
Costa Rica Germany Japan Russian Federation United Kingdom
Czech Republic Greece Republic of Korea Saint Vincent and The Grenadines Virgin Islands (U.S.)
Denmark Greenland Luxembourg Saudi Arabia


Customs Taxes

Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to This amount will be subtracted from your merchandise refund. has made every effort to minimize the shipping costs. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.


Dangerous Items

Perfumery products and alcohol-related items are classified as "dangerous goods". Due to international postal regulations, we are unable to ship these products by Standard Airmail. If you order contains these products, please select International Expedited shipping method. We will use UPS to ship your package. Your package will be cleared and delivered by UPS.


Shipping and Billing Addresses allows you to ship to an address other than your billing address, however, we reserve the right to cancel or request more details if an order with different billing and shipping address is suspicious. We do require that you provide us with the billing address that match's your card institution's records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders may be placed on hold or cancelled if we are unable to confirm the billing information with your credit card bank. If you are using an international credit card, we may require that you provide us with a signed authorization and proper identification to ship your products.


Returned Orders

If the orders are returned because of our fault we will fully refund the purchase or re-ship at no cost for the customer. If the orders are returned due not deliverable shipping address, refused or not being able to be delivered because of incorrect information provided by the customer we will deduct from the refund the initial shipping price even if the order was shipped FREE.