Returns Policy
Your satisfaction is very important to us. All items but perfumes may be returned for a refund within 30 days from receipt of merchandise with an approved return. Please e-mail at orders@1beauty.us or call us (760) 636-6923, Monday-Friday 10am to 5:00pm Pacific Time to obtain a return authorization. The items must be returned in the original, unopened, unused package condition. Please note our Return Policy below for product specific guidelines and restrictions:
- Perfumes, colognes and used items cannot by returned for a refund. Return shipping cost is supported by customer unless the item is defective or it is our company error.
- Shipping & handling, tax, and gift wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless our company made an error. For 'free shipping' package, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless is our company error. Non-refundable shipping applies to both domestic & international shipping.
- Refunds: Allow 3-5 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. Shipping and gift service fees are fully reimbursed if an error was due to Company error or product defect.
- Canceled Orders: Eligible for full refund, if cancelled prior to shipping.
- Redelivery Fee: If reshipment is requested by the Customer due to Returned to Sender or refusal of shipment, you will be responsible for shipping unless due to Company or Carrier error.
- International Return to Sender: A 15% restocking fee and any additional shipping will be assessed accordingly. All international shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless Company made an error. Any shipping cost you incur to return the product will not be refunded unless Company error.
Return Shipping Address
1Beauty US LLC Returns
77720 Springfield Ln,
Palm Desert, CA, 92211
Damaged Items
Claims for damaged items or discrepancies (for example, missing items in your order) should be submitted within 24-48 hours of merchandise receipt.
Contact Customer Care by email or call: (760) 636-6923, Monday-Friday, 10:00 am to 5:00 pm Pacific Time.
Please note that refunds are made based on pictures of the damaged item/items.